To active SUPRA eKEY services, please contact Kathleen Gill at 239-597-1666 or Kathleen@nabor.com to schedule a phone appointment. SUPRA will charge a $50.00 plus tax activation fee in addition to a monthly service fee.

You will be able to change the card on file within your SUPRA eKEY app. When you open the SUPRA eKEY app on your phone, tap on “MORE”, then “PAYMENT MANAGEMENT” which will then allow you to update the expiration date or change the whole card number.

Your SUPRA eKEY app updates the first time you open it during the day. It’s the only time that you are required to have an internet connection. If you get in the habit of opening your SUPRA eKEY app at home before you go to your showing, your app will be updated and you won’t experience any problems at the first showing for the day (remember Collier and Lee Counties have a lot of rural areas where an internet connection is very weak).

Your pin code is the four numbers that was assigned when you activated SUPRA eKEY services. If you don’t remember your pin code, please give Kathleen a call at 239-597-1666 to help you.

It needs to be on at least while using the app so the listing agent receives notification of the time that you accessed the property.

An authorization code is generated directly from SUPRA. Download the SUPRA eKEY app into your new phone; click on “Request an Authorization Code”; enter your email address, pin code, then click on SUBMIT. An email will be sent to you with the authorization code requested and further instructions.

You will need to stop by the NABOR^® REALTOR^® Store to purchase a new SUPRA iBOX. We always have them in stock and no appointment is needed. Call the NABOR^® REALTOR^® Store at 239-597-1666 to find out the current cost.

If this is happening during business hours, please call Kathleen at 239-597-1666 to provide troubleshooting services for you. If this occurs after hours, on weekends, or when NABOR^® is closed due to holidays, please call SUPRA at 877-699-6787.

We don’t buy back SUPRA iBOXES, but you can transfer your Keybox if you no longer need it. Please contact Kathleen at Kathleen@nabor.com as she will be happy to send you a transfer agreement form.

You can cancel your SUPRA eKEY services at any time, remember the billing cycle is every 11th of the month. Contact Kathleen at 239-597-1666 before that date, or you can call SUPRA at 877-699-6787. Once your contract with SUPRA is cancelled, it is immediate. Should you need SUPRA eKEY services at any time in the future, SUPRA will charge the activation fee to start a new contract.